Frequently Asked Questions
Everything you need to know about your Kalliope Jewelry experience.
What materials are used in Kalliope Jewelry?
We use premium materials including 18k gold vermeil, sterling silver, and ethically sourced gemstones. All our pieces are hypoallergenic and nickel-free to ensure comfort for sensitive skin.
How should I care for my jewelry to prevent tarnishing?
To maintain the brilliance of your pieces, avoid contact with perfumes, lotions, and water. Store your jewelry in the provided Kalliope pouch and gently clean it with a soft microfiber cloth after wear.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. International orders may take 7-14 business days depending on the destination and customs processing.
What is your return policy?
We offer a 30-day return window for all unworn items in their original packaging. Please note that for hygiene reasons, earrings are final sale unless they arrive damaged.
Do you offer a warranty on your pieces?
Yes, every Kalliope Jewelry purchase is covered by a 12-month warranty that protects against manufacturing defects. This does not cover normal wear and tear or accidental damage.
Can I track my order once it has shipped?
Absolutely. Once your order is dispatched, you will receive an email containing a tracking number and a link to monitor your package's journey to your doorstep.